Customz Central

Welcome to Customz Central! We are a team of passionate car enthusiasts who understand the importance of having the right accessories to enhance your driving experience.

Our mission is to provide you with the best selection of car accessories at competitive prices, with exceptional customer service. We are committed to offering a seamless shopping experience with a wide range of products that cater to all kinds of vehicles and budgets.

At our store, you can find everything from interior and exterior car accessories

We work closely with our suppliers to ensure that our inventory is up-to-date and that we offer the latest and greatest products available in the market. We pride ourselves on providing accurate and detailed product information to help you make informed purchasing decisions.

We understand that shopping online can be daunting, which is why we have a dedicated customer service team that is available to assist you with any questions or concerns you may have. Our goal is to provide you with a hassle-free shopping experience from start to finish.

Thank you for choosing Customz Central. We hope to help you find the perfect products to personalize and enhance your driving experience.

Customz Central: Your affordable automotive accessories store. Discover a wide range of quality products and exceptional service for your car needs.

Our main Contact Email is:  support@customzcentral.com

For any issues, questions or concerns please contact the email above and you will receive a reply in 1-2 days. 

How can I contact Customz Central?

You can email us at support@customzcentral.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 37 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in GB Pounds, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at support@customzcentral.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

Do you offer bulk buy discounts? 

Yes. Depending on the quantity and item(s) being purchased we are more than happy to offer a discount to any customer. For more information email us at support@customzcentral.com